Refund policy

We have a 7-day return policy, which means you have 7 days
after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you
received it, unworn or unused, with tags, and in its original packaging. You’ll
also need the receipt or proof of purchase.

To start a return, you can contact us at info@ucgarments.pk or via WhatsApp at +92 300 8238441. Please note that
returns must be sent to the following address:

Store Address: Plot 13, Sector 12-B, North Karachi Industrial Area, Karachi

If your return is accepted, we’ll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted.

You can always contact us for any return question at info@ucgarments.pk or
via WhatsApp at +92 300 8238441.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you
know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method within 7 business days. Please
remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7 business days have passed since we’ve approved your return, please
contact us at info@ucgarments.pk or
via WhatsApp at +92 300 8238441.